F.A.Q.

WHAT IS TAV THE DUCK?

Tav is the character representation of what the Tavster Movement is about. Tav means to “make a mark” and our goal is to make a difference by helping different the causes our Tavster Community chooses to support.

WHERE ARE YOU LOCATED?

The Tavster Community can be found all over the world! But our main office is located in New York City.

DO YOU HAVE RETAIL STORES?

No. We sell directly through our online shop. But if you’re interested in wholesale, contact us here

What size should I order?

Our sizes range from XSmall – 2XLarge. Please see our sizing chart for more details and suggestions for fit. Many of our products are unisex tees and can run big. If you are petite, you should order one size down from your regular size.

What type of printing process is used on your apparel?

All of our shirts are printed by hand and custom made at the time of ordering. We use both screen printing and heat transfer processes.

ORDERS

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept major credit cards such as Visa, MasterCard, American Express, and Discover or directly payment through PayPal.

DO YOU SELL GIFT CARDS?

Not currently. But no worries. It’s coming soon!

SHIPPING

WHERE DO YOU SHIP TO?

We ship to almost every country in the world.

WHAT DOES SHIPPING COST?

Just add the items to your cart and select your country from the list to get a shipping price.

HOW LONG DOES SHIPPING TAKE? WHAT SHIPPING METHODS DO YOU USE?

All orders are shipped via USPS. Please allow 2-4 business days for orders to be processed after your purchase is complete.

Domestic Shipping (within the USA)

Standard Shipping (USPS First Class and Priority): 5-10 business days Express Shipping (USPS Express Mail): 2-3 business days International Shipping (varies per country)

First Class International: 3-5 weeks (customs processing times vary) Priority International: 10-15 business days (customs processing times vary) I LIVE OUTSIDE OF THE USA, WILL I BE CHARGED ADDITIONAL CUSTOMS FEES OR IMPORT TAXES?

Yes. Every country has different regulations on how they handle imported goods. We do not pre-pay or cover any import fees.

CAN I TRACK MY ORDER?

Once your order has shipped, we will send out an email with a tracking link. Please allow 24 hrs for the link to activate.

RETURNS & EXCHANGES

WHAT IS YOUR RETURN POLICY?

Since we print every product when it is ordered we CANNOT PROCESS SIZE EXCHANGES. Please be sure to check our size chart before ordering or send us an email for questions.

If you received a defective item, we’ll happily replace it. Faulty items will be exchanged for the same type of product in the same size. Please contact us at hello@tavtheduck.com for further information.

All of our items are made by hand at the time of purchase. We do not have a warehouse or inventory. We do not issue refunds on orders that have completed payment and shipped.